"Good Afternoon Dan! I just wanted to pass along some well-deserved praise for your Operations Manager, Gil. We contacted him recently about a broken lock on one of our windows (the windows, it should be noted, were installed by your company about a dozen years or so ago and have performed flawlessly until the locking mechanism recently broke).
During his inspection of all our wind-out windows  (I'm not sure of the technical name...

Dave and Mary Jane Harrison   Brantford, ON