"Good Afternoon Dan! I just wanted to pass along some well-deserved praise for your Operations Manager, Gil. We contacted him recently about a broken lock on one of our windows (the windows, it should be noted, were installed by your company about a dozen years or so ago and have performed flawlessly until the locking mechanism recently broke).
During his inspection of all our wind-out windows (I'm not sure of the technical name...
Dave and Mary Jane Harrison Brantford, ON
PROVIDE OUR CUSTOMERS WITH TRULY OUTSTANDING PRODUCTS AND SERVICES AND
TO WORK WITH INTEGRITY, KINDNESS AND RESPECT
IN ALL OUR RELATIONSHIPS"